St. George Island, Lighthouse and Giftshop
About Us
return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at giftshop@stgeorgelight.org Please note that returns will need to be sent to the following address: 2-B East Gulf Beach Drive, Eastpoint Florida 32328, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at giftshop@stgeorgelight.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at giftshop@stgeorgelight.org
Delivery Info
Useful information about delivery and returns
You can purchase your items online and pick them up at our street store or ship them directly to your doorstep. We use the best carriers in the business to make sure your orders get to you on time. At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and delivery time. Where available, you can also choose a faster delivery method for each item on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order.
Visit Us
Please visit the Cape St. George Lighthouse Gift Shop and Museum. The Museum offers knowledgeable docents to answer your questions about the lighthouse, local businesses and area. We are proud to announce our newest display, the Fresnel Lens Exhibit. The wonderful Cape St. George Lighthouse Gift Shop staff can assist you while purchasing your lighthouse souvenirs, books, jewelry, games, and many more items. Please stop by to visit us.